Refund policy
At ScottieMade, we want you to be completely satisfied with your purchase. If you are not satisfied, you may return eligible items in accordance with the policy below.
Return Eligibility
We accept returns within 30 days of the delivery date.
To qualify for a return, items must:
- Be unused, unworn, and unwashed
- Be in original condition
- Include all original tags and packaging
- Not be damaged by misuse or normal wear and tear
Return Method
Returns are accepted by mail.
To initiate a return, please contact our customer support team at info@scottiemade.com with your order number and reason for the return.
Our team will provide return instructions.
Return Shipping Costs
Customers are responsible for return shipping costs.
We recommend using a trackable shipping service, as ScottieMade is not responsible for returns lost during transit.
Restocking Fees
ScottieMade does not charge any restocking fees for approved returns.
Refund Process
Once your returned item has been received and inspected, we will notify you of the status of your refund.
If approved, your refund will be issued to the original payment method used during checkout.
Refunds are typically processed within 3 business days after the return has been approved.
Please note that your bank or payment provider may require additional time to post the refund to your account.
Non-Returnable Items
The following items are not eligible for return:
- Personalized or custom-made products
- Items marked as non-returnable
- Products returned in used, washed, damaged, or altered condition
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Please include:
- Your order number
- A description of the issue
- Photos of the item received
We will review your request and work to resolve the issue as quickly as possible.
Contact Information
ScottieMade
Email: info@scottiemade.com
Phone: +1 229-207-5568
Business Address:
3400 Woodchase Dr
Houston, TX 77042
United States
Customer Service Hours:
Monday – Friday
9:00 AM – 6:00 PM (CST)
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