Refund policy

At ScottieMade, we want you to feel confident with every purchase. If your order is not quite right, you may return eligible items by following the policy below.

Return Eligibility

We accept returns within 30 days of the delivery date.

To qualify for a return, items must:

  • Be unused, unworn, and unwashed
  • Be in original condition
  • Include all original tags and packaging
  • Not be damaged by misuse or normal wear and tear

Return Method

Returns are accepted by mail.

To start a return, please contact our customer support team at info@scottiemade.com with your order number and reason for the return.

Our team will review your request and provide return instructions.

Return Shipping Costs

Customers are responsible for return shipping costs.

ScottieMade does not provide prepaid return shipping labels unless the item received was damaged, defective, or incorrect.

We recommend using a trackable shipping service, as ScottieMade is not responsible for returns lost during transit.

Exchanges

If you would like to exchange an item for a different size, color, or style, please contact our customer support team at info@scottiemade.com within 30 days of delivery.

To be eligible for an exchange:

  • The item must be unworn, unused, and in its original condition
  • All original tags must remain attached
  • The item must be returned in its original packaging whenever possible

Exchanges are subject to product availability.

If the requested replacement item is unavailable, we may offer a refund under this Return & Refund Policy.

Customers are responsible for return shipping costs associated with exchanges unless the item received was defective, damaged, or incorrect.

Restocking Fees

ScottieMade does not charge any restocking fees for approved returns.

Refund Process

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved, your refund will be issued to the original payment method used during checkout.

Approved refunds will be processed within 3 business days after the returned item has been received and inspected.

Please note that your bank or payment provider may require additional time to post the refund to your account.

Refund Currency

All refunds are processed in USD.

Non-Returnable Items

The following items are not eligible for return:

  • Items marked as non-returnable
  • Products returned in used, washed, damaged, or altered condition

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Photos of the item received

We will review your request and work to resolve the issue as quickly as possible.

Contact Information

ScottieMade

Email: info@scottiemade.com

Phone: +1 229-207-5568

Business Address:

14200 E Ellsworth Ave
Aurora, CO 80012
United States

Customer Service Hours:

Monday – Friday
9:00 AM – 6:00 PM